Privacy Policy

Dr Claire Godsell (“your treating psychologist”) and Changes Psychology (the admin service “provider”) take your privacy seriously.

  1. We work like a virtual clinic office, collecting and managing personal and medical information provided by you and your psychologist, which naturally includes sensitive health information.
  2. We collect, use and (where appropriate) share this information, which includes health information, in order to facilitate appointments with psychologists; manage payment, medicare and insurance claims; and manage records regarding your appointments.  Handling of personal information involves storage and processing of some data overseas via offshore data centres.
  3. Your treating psychologist will store: confidential casenotes and information that is not accessible by the provider’s admin team. Your information will be kept in a file that will be seen only by the treating psychologist and will be retained as a record of what happens during
    sessions. As required by law, your file will be securely stored for 7 years (or if you are under 18 years old, your file must be kept
    until you turn 25). After this time it will be destroyed in a confidential manner.
  4. To evaluate treatment progress and effectiveness, you will be requested by Claire to complete some brief questionnaires throughout your treatment. She will discuss these with you to help you get the most out of treatment and may also report your feedback from these questionnaires back to your referrer. Your feedback may also be de-identified and grouped with other client data for the purpose of statistical analysis to help inform and improve Claire’s clinical practice
  5. Confidentiality – All personal information gathered by your treating psychologist during the provision of service including what is said in our sessions will remain confidential, except in the following circumstances:
    1. If your file is subpoenaed by a court, or
    2. If failure to disclose the information would place you or another person at serious and imminent risk, or
    3. Your prior approval has been obtained to:
    provide a written report to another professional or agency. eg. (GP or lawyer) or
    discuss the material with another person, eg. a parent or employer; or
    4. If disclosure is otherwise required or authorised by law (e.g. FACS notifications; reporting criminal activity)
  6. Also, as part of professional practice, your treating psychologist receives supervision from a senior clinician, which involves discussing treatment plans and progress of current clients, and receiving feedback and guidance to help ensure clients receive quality treatment. In this context, some aspects of your treatment may be discussed. However this will be done in confidence and will not involve having
    your identity disclosed to the supervisor.
  7. Access to your information – You may access the material recorded in your file upon request, subject to the exceptions in the National Privacy Principle 6. You must provide a written request to access your information and your request will be provided to within 21 days and an hourly fee is payable. If you would like to access this information, please let your treating psychologist know and they can arrange a time to show it to you and explain any exemptions.