Psychological service

As part of providing a psychological service to you, Corinna Lancaster needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted.


Purpose of collecting and holding information

Your personal information is gathered as part of your assessment and treatment, is kept securely and, in the interests of your privacy, used only by your psychologist and the authorised personnel of the practice (as necessary). Your personal information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service to you. Client records are stored electronically in a file on Power Diary, which you consent to as a client of Corinna Lancaster.


Access to client information

At any stage you are entitled to access your personal information kept on file, subject to exceptions in the relevant legislation. The psychologist may discuss with you different possible forms of access. You have a right to amend your records and personal information if incorrect. The psychologist is required to keep client personal information for 7 years after ceasing engagement as your treating psychologist, and up to age 25 years for a young person under the age of 18.


Disclosure of personal information

All personal information gathered by the psychologist during the provision of the psychological service will not be disclosed except when:

  1. it is subpoenaed by a court; or
  2. failure to disclose the information would in the reasonable belief of the psychologist, place you or another person at serious risk to life, health or safety; or
  3. your prior approval has been obtained to
  1. a)   provide a written report to another professional or agency. e.g., a GP or a lawyer; or
  2. b)   discuss the material with another person, e.g. a parent, employer or health provider; or
  3. c) disclose the information in another way; or
  1. disclosure is otherwise required by law.

Your personal information is not disclosed to overseas recipients, unless you consent or such disclosure is otherwise required by law. Your personal information will not be used, sold, rented or disclosed for any other purpose.

 Requirement to provide contact details and location

If we are working together by video conference, the psychologist may need to be able to contact support people in your locality, should any issues arise. Please provide the name and contact details of at least 1 person known to you before treatment commences.

Because you may be in varied locations for each of our video conferences, you will be required to provide your location at the commencement of each session.


Privacy in online communications

The privacy of any form of communication via the internet or a mobile device is potentially vulnerable and limited by the security of the technology.


The technology that will be used in this instance is video conferencing via Coviu or Power Diary.


Please be aware that email communication is not secure, and should contain minimal personal information.


Use of therapy session materials

I will not make recordings of our sessions or use material from our sessions for purposes other than delivering a service to you. I will seek your written consent if I wish to use material for other purposes (such as consultations with colleagues).


I will ask you to respect my privacy by agreeing to not make recordings of our sessions and not to use materials from our sessions for purposes other than therapy. If you wish to record sessions or use session material for other purposes, you must seek my consent to do so.