Mindset Psychology Privacy Policy

Dr Aileen Alegado of Mindset Consulting Psychology (“your treating psychologist”) and Changes Psychology (the admin service “provider”) take your privacy seriously. This document describes how a clients information is managed by your treating psychologist and provider, who are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment Act 2000.

  1. We work like a virtual clinic office, collecting and managing personal and medical information provided by you and your psychologist, which naturally includes sensitive health information.
  2. We collect, use and (where appropriate) share this information, which includes health information, in order to facilitate appointments with psychologists; manage payments, medicare and insurance claims; and manage records regarding your appointments.  Handling of personal information involves storage and processing of some data overseas via offshore data centres.
  3. Your treating psychologist will store: confidential casenotes and information that is not accessible by the provider’s admin team. Your information will be kept in a file that will be seen only by the treating psychologist and will be retained as a record of what happens during
    sessions to provider your psychologist with a relevant and informed service to you. The provider is required by law, to securely store your files for 7 years (or if you are under 18 years old, your file must be kept until you turn 25).
  4. To evaluate treatment progress and effectiveness, you will be requested by Dr Alegado to complete some surveys at different points of your treatment. The results of these surveys  will discuss these with you to help you get the most out of treatment and may also report your feedback from these questionnaires back to your referrer. Your feedback may also be de-identified and grouped with other client data for the purpose of statistical analysis to help inform and improve Claire’s clinical practice
  5. Confidentiality – All personal information gathered by your treating psychologist during the provision of services will remain confidential, except in the following circumstances:
    1. If your file is subpoenaed by a court; or
    2. Failure to disclose the information would place you or another person at risk; or
    3. Your prior approval has been obtained to:
    provide a written report to another professional or agency. eg. (GP/lawyer) or
    discuss the material with another person, eg. a parent, spouse or employer
    4. Required as a routine part of supervision to ensure ethical and quality service or as part of professional development/ training/ accreditation we may be required to write case reports or studies or discuss information. In these instances, all identifying details will be omitted from such reports to protect your confidentiality.
  6. Social Media Policy – In order to retain client confidentiality and privacy Dr Aileen Alegado does not accept clients as friends on social media. Clients may wish to be aware that using location based services on their phones while at the Consulting Rooms may compromise their privacy.
  7. Request for Access to Client Information – At any stage, clients may lodge a request with their clinician to see the information about them kept on file. These requests will be responded to within 7 business days and an appointment made for clarification purposes at the cost of a standard consultation.
  8. If you have a concern about the management of your personal information, please inform Dr Aileen Alegado via email aileen@mindsetpsychology.com.au. If you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so at the office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042. Upon request you can obtain a copy of the National Privacy Principles, which describes your rights.