Matthew Evans is your (“treating practitioner”) and Changes Psychology (the admin service “provider”) take your privacy seriously. This document describes how a clients information is managed by your treating practitioner and provider, who are bound by the legal requirements of the National Privacy Principles from the Privacy Amendment Act 2000.
- We work like a virtual clinic office, collecting and managing personal and medical information provided by you and your treating practitioner, which naturally includes sensitive health information.
- We collect, use and (where appropriate) share this information, which includes health information, in order to facilitate appointments with health professionals; manage payments, medicare and insurance claims; and manage records regarding your appointments. Handling of personal information involves storage and processing of some data overseas via offshore data centres.
- Your treating health professional will store casenotes and information that is not accessible by the provider’s admin team. Your information will be kept in a file that will be seen only by the treating health professional and will be retained as a record of what happens during sessions to provider your treating practitioner with a relevant and informed service to you. The provider is required by law, to securely store your files for 7 years (or if you are under 18 years old, your file must be kept until you turn 25).
- Confidentiality – All personal information gathered by your treating psychologist during the provision of services will remain confidential, except in the following circumstances:
1. If your file is subpoenaed by a court; or
2. Failure to disclose the information would place you or another person at risk; or
3. Your prior approval has been obtained to:
provide a written report to another professional or agency. eg. (GP/lawyer) or
discuss the material with another person, eg. a parent, spouse or employer
4. Required as a routine part of supervision to ensure ethical and quality service or as part of professional development/ training/ accreditation we may be required to write case reports or studies or discuss information. In these instances, all identifying details will be omitted from such reports to protect your confidentiality.
- Request for Access to Client Information – At any stage, clients may lodge a request with their clinician to see the information about them kept on file. These requests will be responded to within 7 business days and an appointment made for clarification purposes at the cost of a standard consultation.