1. Amit Singh of Inner Space Psychology is your "treating psychologist" responsible for your care, you are "the client" (yourself or the child or adolescent you are organising services for), and Changes Psychology is the admin and billing service "provider" that is only responsible for processing clients' bookings, billing and client administration only on behalf of your treating psychologist. By signing this agreement you are agreeing to the provision of services under this arrangement
2. Privacy - Inner Space Psychology takes your privacy seriously. We work like a virtual clinic office, collecting and managing personal and medical information digitally from you and your psychologist, which naturally includes sensitive health information. We collect, use and (where appropriate) store this information, which includes health information, in order to facilitate sessions with psychologists; manage payment, medicare and insurance claims; and manage records regarding your sessions. We manage your information in accordance with our ethical guidelines. For more about privacy, and who to contact if you have questions or complaints regarding privacy, see our Privacy Policy
3. Your treating psychologist will not provide information, reports or documentation for medico-legal or family court related purposes unless required to by law, under a subpoena or by a court order.
4. Parenting plans - if there is a parenting plan in place we require the parent or person engaging the treatment to meet all requirements of the plan, it is not our responsibility to share information with other parents or stakeholders.
5. Information sharing - If you would like the psychologist to share and collect information about your child with your ex-partner/teacher/OT etc, we need written consent from you to approve this sharing of information with each individual. However if you intend to claim rebates from Medicare or another organisation is paying for the services, then your psychologist must provide summary reports to the referring GP, Paediatrician, Psychiatrist or external agencies regarding your treatment progress in order to be able to give you Medicare rebates and meet the legal obligations of this funding. By agreeing to these terms and conditions you agree to this information sharing policy.
6. Confirming your first session booking - To confirm the first session booking, all new clients consent to completing the Claiming, Consent and $50 session fee payment form via the online form and payment portal link that will be emailed to you within 48 hours of receiving the information email. You will have $50 session fee credit will be deducted immediately and your card details stored and securely encrypted within the NAB (National Australia Bank) Transact system for all future session fee payments which will be automatically deducted off your card after each session.
7. The session fee, per 50 minute session, for your Treating psychologist's services is $220 for individual sessions, $240 for couples therapy sessions, $214.41 for NDIS funded clients, and this amount will be deducted in full after every session from the stored credit/debit card you provide to us. Payment needs to be received before Medicare rebates or Private Health Invoices are processed.
8. Cancellation Policy - We require at least 24 hours notice for cancellation of a booked session. You will be sent an automated reminder SMS to your nominated mobile number 48 hours prior to your session booking. You agree to call (not sms) our clinic on (07) 3292 1152 for any session time changes or enquiries. Failure to do so will result in a cancellation fee of $70 being applied to your account. This fee will be deducted off your stored card prior to your next session or will need to paid at your next session via cash or eftpos.
