1. Renee Goosen, is your "Provider" and treating clinical psychologist responsible for your care, you are "the client", and Changes Psychology is the "admin and billing service provider" that only manages Renee's clients' bookings, billing and client administration.
2. Privacy - Renee Goosen, and Changes Psychology take your privacy seriously. We work like a virtual clinic office, collecting and managing personal and medical information provided by you and your clinical psychologist, which naturally includes sensitive health information. We collect, use and (where appropriate) share this information, which includes health information, in order to facilitate appointments with psychologists; manage payment, medicare and insurance claims; and manage records regarding your appointments. We manage your information in accordance with industry standards and applicable laws. Our handling of personal information involves storage and processing of some data overseas. For more about privacy, and who to contact if you have questions or complaints regarding privacy, see our Privacy Policy Privacy Policy
3. Provider, or admin and billing service provider, will not provide information, reports or documentation for medico-legal or family court related purposes unless we required to by law, under a subpoena or by a court order.
4. Cancellation Policy - If you wish to cancel or re-schedule an appointment, we require at least 48 hours notice and appointments cancelled within 48 hours of the appointment time will attract a $130 cancellation fee.
5. Payment for appointments will be taken at the time of your appointment. Payment can be made via EFTPOS or cash payment.